From Reuters:
“Delta to return to normal
operations Thursday as flight cancellations ease”
Delta Air Lines (DAL.N), opens
new tab, which has axed more than 6,000 flights since a widespread IT system
failure on Friday, said it would resume normal operations Thursday. The
Atlanta-based carrier as of 8 a.m. ET (1200 GMT) had canceled just 47 of
Wednesday's flights - only 1% of its daily total - after scrapping 511 on
Tuesday and 1,160 on Monday.
CEO Ed Bastian said in a
statement that Delta expected "minimal" cancellations Wednesday and a
return to normal operations Thursday, adding: "Our initial efforts to
stabilize the operations were difficult and frustratingly slow and complex."
A software update by global
cybersecurity firm CrowdStrike (CRWD.O), opens new tab triggered system
problems for Microsoft (MSFT.O), opens new tab customers, including many
airlines, on Friday. But disruptions subsided the next day at other major U.S.
carriers while persisting at Delta.
The U.S. Transportation
Department opened an investigation Tuesday into the Delta disruptions, which
affected more than 500,000 passengers and stranded people across the United
States. Transportation Secretary Pete Buttigieg said the investigation is
focused on how the breakdown happened, why it had taken Delta so much longer
than others to recover, and the level of Delta's customer service resources. "We
require a basic level of customer service," he added.
Many customers complained of
waiting hours for assistance as the airline's helplines were overwhelmed. Some
were forced to rent cars, driving hundreds of miles to get to destinations,
while others said they would have to wait days for new flights.
Representative Rick Larsen, the
top Democrat on the House Transportation Committee, said he will introduce
legislation to boost the operational resilience of airlines in the near future.
"The slow response by some airlines to this meltdown has been unacceptable,"
Larsen said. Senate Commerce Committee chair Maria Cantwell said she is
concerned Delta is not complying with passenger rights obligations under a new
law.
In December, Southwest Airlines
(LUV.N), opens new tab agreed to a record $140 million civil penalty over a
2022 holiday meltdown that led to 16,900 flight cancellations and stranded 2
million passengers, resolving a U.S. Department of Transportation investigation.
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^ That will be 6 days AFTER the
Global Outage and is completely unacceptable.
Other US Airlines were able to
quickly bounce-back and yet Delta has failed.
Note: Southwest didn't have any
Outage Issues because they use an extremely old Computer System (and had their
own Outage not too long ago) - which also needs to be looked at by the US
Government. ^
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