Credit Union

On Sept.1st I e-mailed my credit union in Maryland to send me new check registers  - which I have done many times since I first started using them when I was 16. When I didn't get any in the mail I sent another e-mail to them on Sept. 23rd. Today (Oct, 4th) I got two letters in the mail from the credit union (both with deposit envelopes in them, but no check registers.) I just sent them a third e-mail about this.

The credit union used to be really good when they only served the Military in Maryland (my Dad was stationed there and that's when my parents opened their account with them.) I opened my own account with them when I was 16 and living in Germany.

Several years ago they started allowing anyone (Military and civilians) to open accounts with them. That's when their customer service - by e-mail and over the phone  went bad. It now takes days to get a response by e-mail and several hours to get anyone over the phone.

On top of that they seem to have hired only dumb people. I can't tell you have many times over the past few years I have called them, waited hours to get a person and immediately after the person asking me for my address on file (to confirm my identity) that same person telling me that I can come into any of their "convenient locations"  - which are only a handful in Maryland -even after I just told them I live in northern New England – several hours away.

I really want to close my account with them, but you have to do that in person  (in one of their "convenient" Maryland locations.)

I didn't have this much trouble with them opening the account from Germany (before the Internet was widely used) and just want my check registers. At this point it's more the principal than the actual register.