Finally FedEx

I called (for the 3^rd time in 3 Business Days) my Local FedEx Location still trying to get ahold of the Manager who had given me his name and number to call him if there was a delivery issue like the one in March 2022 or all the other past issues since I’ve lived here.

A Woman picked up – the same one I spoke with last Friday and whom I gave my message to and was told the Manager would call me back on Monday.) I asked for the Manager again and she asked for my name and you could hear her sigh after I gave it to her.

Shortly after the Manager picked up. He asked how my day was going and I told him it wasn’t going well because I have to continuously contact his FedEx Location. He just laughed. I told him I didn’t consider it a laughable matter.

He claimed to not know anything about what happened last Friday or that he was supposed to have called me back yesterday so I explained everything to him. I told him that the same exact delivery issue happened on July 29, 2022 as had happened on March 11, 2022. He asked for my address and I gave it to him and he said he remembered my house and situation now.

He then went on saying how he had once delivered to my house years ago and said that he will speak with the Driver about delivering things to my house and not my mailbox 3 streets away. He asked if from March 2022 until July 2022 if there had been other delivery issues with FedEx. I told him that since our last call I had done my best to not use FedEx so I wouldn’t have any issues. He laughed at that.  I told him we have had delivery issues with FedEx since moving her 14 years ago.

I also told him that he needed to speak with the Woman who answered the phone last Friday and today since I gave her a message for him and he claimed not have gotten it.

I said I wasn’t going to hold my breath that he or FedEx would finally fix their delivery issues since I have been told the same thing over and over again. I said I would prefer to see their actions of good delivery rather than merely their words of a good delivery.

At no point did he apologize for anything. He wasn’t very professional – always laughing when I, as a Customer, was making a complaint. He didn’t seem to know how to speak on the phone this time because there was an awkward wait at the end of the call.

I guess I just expect too much of people. I expect them to do their jobs correctly and when they don’t I expect to be apologized for the issue and to be treated in a professional way and not have a phone call of laughing.

FedEx’s Corporate Office is supposed to call me back too, but after seeing how they simply just don’t care about their Customers or how FedEx delivers to them (as well as how poorly the Woman at their Corporate Office yesterday treated me on the phone – and gave me a fake Company address) I won’t hold my breath.

I will just try to use UPS or USPS as I have been doing. UPS delivers directly to my front door (and has for 14 years) and USPS leaves a package slip in my mailbox which means I have to drive to the Post Office in the next town to pick it up. Luckily, Amazon stopped using FedEx and relies on UPS.

The Company I used this time wasn’t on Amazon and so used FedEx – like Chewy unfortunately does since it was their box of dog food I had an issue with FedEx on in March 2022 when they left the big box in the snow and ice 3 streets from my house.