From USA Today/Detroit Free Press:
“IRS 'Get My Payment' stimulus
tool to get critical update”
The heavily criticized "Get
My Payment" tool at the Internal Revenue Service web site could be working
on a makeover. The "Get My
Payment" tool at IRS.gov was designed to help people track their stimulus
payments and allow taxpayers to provide direct deposit information to the IRS
when necessary to receive the Economic Impact Payments more quickly. But
nationwide, taxpayers continue to express a great deal of frustration,
especially when they try to use the system but then see words like
"Payment Status Not Available."
The IRS will be initiating
"planned outages" on Friday and Saturday, following an earlier
scheduled outage on Thursday. The "Get My Payment" tool will be
unavailable starting at 10 p.m. Eastern Standard Time until approximately 1
a.m. "due to planned maintenance" on those days. The
IRS is expected to be making "critical system updates." "In an effort to improve the user
experience and address some of the concerns raised, our programmers are making
critical system updates," the IRS said in an alert. The IRS has been frequently adding new
information online to try to explain some problems people are facing. But it
has been clear that more work needed to be done on the system ever since it was
launched April 15. The IRS said those who use the tool, for example, will see a
"Payment Status Not Available" notice if "the application doesn’t
yet have your data, or you are not eligible for a payment." The wording itself can be highly confusing for
taxpayers who are eligible based on their income to see the "payment
status not available" notice. Several
readers told me that the system prevents them from entering their bank account
information if they neither owed money for taxes nor received a refund in
recent tax years. Some people do end up with a zero balance on their tax return
but then cannot use the tool. A few readers who claimed to have IT experience
said that problem was a programming mistake.
About 80 million taxpayers were
on course to see stimulus payments directly deposited into bank accounts during
the first week of April 13, according to the IRS. That's a bit less than half
of those eligible to receive payments. This
week, more money was being deposited regularly; and the IRS had said that
checks will be mailed in batches of 5 million checks a week. The mailing of
those checks could drag out as much as 20 weeks, according to some estimates. The
checks will be issued in reverse “adjusted gross income” order — starting with
people with the lowest incomes first. People have continued to be upset this
week and unable to use the "Get My Payment" tool to help them
understand when or how they'd receive their money. No one needs to use the "Get My
Payment" tool to apply for the stimulus cash, though some people are
confused and wrongly think they need to sign up online to get the money. As of April 17, the IRS updated
its page to say: "The Get My
Payment application will return 'Payment Status Not Available' for several
reasons, including:" You are required to file a tax
return, but: We haven't finished processing your 2019 return, The application
doesn't yet have your data; we’re working on adding more data to allow more
people to use it. You don't usually file a return, and: You used Non-Filers:
Enter Payment Info Here but we haven’t processed your entry yet You receive an
SSA or RRB Form 1099 or SSI or VA benefits; information has not been loaded
onto our systems yet for people who don’t normally file a tax return.
^ I have checked the IRS website
every day and continue to be told the money will be deposited, but so far
nothing has happened. It is all well and good to promise something, but until
those promises become reality they mean nothing. At this point I believe more in unicorns than
the Federal Stimulus Check. ^
https://www.usatoday.com/story/money/2020/04/24/troubled-irs-tool-get-critical-system-updates/3019313001/
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