CCI

Last Friday (April 10th) my landline telephone with Consolidated Communications went out. Cell phones have never worked on my mountain or in my town so I can only reach the outside world using the Internet. 

I filed a Support Ticket online on Friday and had my Sister (who lives in Colorado) call CCI today to check on things. There was no phone service Friday afternoon or night, for 23 hours on Saturday and all day on Sunday (Easter.) Today there is sporadic phone service. 

Since I couldn’t talk to my Great-Aunt yesterday I called her today and helped her watch the Easter Sunday Mass from her regular church online. Then I got a call from CCI saying that the rain and storms today were the reason for the phone problems in the area. I said that the phone went out last Friday when it was sunny and beautiful and that’s when I made the Support Ticket. 

The guy made some other excuses, but the long story short is that tomorrow they are going to finally replace the phone lines around the main box in our area (apparently it has been a very long time since they have been switched.)

Last Thanksgiving the landline phone was out for 10 days and CCI only switched our wires inside the box which worked until now. Hopefully actually replacing the outside phone lines will fix the issue permanently. 

So from now until tomorrow night we will continue to have unreliable phone service. Fingers crossed that after tomorrow we will have reliable phone service for years to come.