Day 4: CCI

It is Day 4 with no landline telephone and very limited Internet service from Consolidated Communications. Since cell phones have never worked in my town the only way I can contact Consolidated Communications is to use my back-up Internet provider (from Satellite) and e-mail or IM family members out-of-state to contact CCI for me. I was told that a technician would come last Wednesday (November 27th) and waited at home all day and no one showed-up. Then I was told my case was considered a priority and that a technician would come today (Friday November 29th.)

Again I waited at home all day and again no one from Consolidated Communications came. When my family member calls CCI’s Customer Service and speaks to a supervisor he is given the same old lies: That my case is a priority and that someone will come the next business day by 6 pm – and no one does.

I work from home and can not use my landline phone line. I also can’t use my CCI Internet for anything other than watching Streaming shows or movies (I’ve tried using it to e-mail, IM, etc. and it doesn’t work.) We have had several issues with Consolidated Communications in the past year – the last time was over Memorial Day weekend and it took several days to get it fixed back then too.

I have been told that a technician will come tomorrow (Saturday November 30th) so I will have to stay home all day and I’m sure no one will come. Then I will be told that a technician will come on Monday (December 2nd) and we are expecting a big snow storm – which I’m sure CCI will claim is the reason they can’t come on Monday either – after making me wait until 6 pm that night.

It’s clear that Consolidated Communications does not care about its customers or the safety hazards of going days without phone/Internet. If they did their Customer Service Representatives wouldn’t constantly lie to us about technicians that were never going to come in the first place and they would work to fix the issue permanently rather than jerry-rig a temporary fix that will fail and cause days-long delays over and over again. 

It’s time to get the State and Federal Communications Regulators involved.