Convenient Bank

When you write your bank the following: When you are going on a trip, where you are going and who is going on the trip and your bank responds with the following questions: When are you going? Where are you going? Who is going? = It's time to get a new bank. They are supposed to be capable of dealing with military-related matters yet for the past several years they can't even seem to understand why someone in New England can't simply go into one of their "convenient" locations in Maryland.