Bilingual CDN Airports

From Yahoo Canada:
"Canada's language watchdog going undercover at eight major airports"

Canada's bilingualism watchdog is going undercover at eight major airports to see if travellers are served equally well in English and French. Official Languages Commissioner Graham Fraser says his office will conduct more than 1,500 anonymous observations this fall at airports in Halifax, Quebec City, Montreal, Ottawa, Toronto, Winnipeg, Edmonton and Vancouver. All airports that serve more than one million passengers a year must provide services in both English and French. The commissioner will check if signs are in both official languages, if staff offer a bilingual greeting to travellers and if services are available in French in predominantly English-speaking parts of the country and in English in French-speaking parts. Fraser's office says the project will include observations of Air Canada's services on the ground and in the air on flights designated as bilingual. It will also look at the Canadian Air Transport Security Authority's third-party services in security areas.

^ It makes sense to conduct under-cover tests to make sure that the rules are being followed. As long as both groups and languages are watched the same way. Since Canada is bilingual airports (among many other places and agencies) should provide French services to French-speakers and English services to English-speakers regardless of what territory or province they are in. I am interested to see what this test uncovers. ^

http://ca.news.yahoo.com/canadas-language-watchdog-going-undercover-eight-major-airports-133018391.html