All Isn't Well With Wells

I had an appointment scheduled today for 8-8:30 am to have a local well company come to my house and chlorinate the water in my well. We just had a new water filter installed and was told by that company to get the well water chlorinated so that the filter could keep the "fresh" water clean. So I looked online and found a well company. I even talked with the guy for a while about what they would do, etc.

I waited until 9:30 am (an hour after they were supposed to) and asked the woman why no one had come to my house. The woman put me on hold and then came back and said that she would have someone call me back. I told her that I expected something done right away since I had already waited an hour. The woman put me back on hold and when she came back on she said that there was a water emergency and that took priority. I asked her why no one had called me and let me know and she tried to give me excuses, but couldn't think of one. I asked her if someone would still be coming to my house today and she said she didn't know. I told her that her company obviously didn't care about their customers and that I was cancelling the appointment and hung up.

I then looked up some other companies and called them. The next company I called a guy answered with "Hello." I asked if he was from the well company and he said he was. I told him what I wanted and he said that I could save money by just doing it myself. I hung right up on him. If he didn't want money then I wasn't going to argue with him.

Finally, I got a hold of another well company. The guy said he could come today and that he charged $95 an hour. It turned out that he was the same guy we had come to fix some things back in March when we first moved into our house. He did come and did everything in 1 hour. Then I got the bill. The guy forgot to mention that he charges from the minute he leaves his company to the time he gets back. So I not only paid for the 1 hour he was at my house but also the 1 hour it took him to get to my house and the hour to get back from my house. I will start looking for another well company just so I am prepared for the next time. I don't think I should have to pay for travel time. If it is too far for them then they just shouldn't do the job.

I do not understand why people continue to treat customers or would-be customers so poorly. It is the 21st Century and no paying customer should ever settle for sub-par service (or no service at all.) I do not know why these things tend to happen to me, but people need to know that I am not one to back-down or "settle" - especially if I am paying for something.