Service Changes

From USA Today:

"Service dog owners still hounded despite change in law"

Tennessee law changed last year to make travel with service dogs easier — but if a law changes and few people know, has it really changed? The new law aims to protect people with disabilities from having to show documentation about their disabilities or their service dogs when entering businesses. It's a change that brought Tennessee in line with long-standing protections in the federal Americans with Disabilities Act, the landmark 1990 federal law that gave equal standing in public accommodations to disabled people. But some Tennesseans with disabilities continue to be asked for proof, forcing them to argue that the law is on their side. Attorneys at the Disability Law and Advocacy Center worry that not much has changed. Among the concerns still rolling in: a man with a service dog asked by staff to leave a funeral home; a woman with epilepsy told not to bring her dog to medical appointments. "The complaints seem to be coming in at about the same rate regardless of the change," said Martha M. Lafferty, advocacy center legal director. "It may be that businesses are not yet aware." The advocacy center and the Tennessee Disability Coalition want to change that in a way that will make the new law stick. They'll soon host classes about protections within state and federal laws for people with disabilities. The state chapter of the National Federation of the Blind is hosting a training session in Nashville, with local police and emergency response officials scheduled to attend. "We've been finding that even some of the police don't know what the current laws are," said Jimmy Boehm, a 34-year-old student at Middle Tennessee State University and a leader in the state's chapter of the National Federation of the Blind. Boehm, who is blind, often gets the chance to spread the word about Tennessee's law change. It even came up while he searched for a hotel to host the guide dog conference. A hotel employee tried to remind him that attendees would need to bring paperwork about their animals. He explained that the law had changed and offered to give a talk to the staff. "We don't just say, 'Hey, you're wrong,' " Boehm said. "We try to educate." Many people who use service dogs don't carry any kind of documentation. There's no standard format. But for years, people with disabilities have run into challenges, particularly at restaurants, movie theaters, hospitals and hotels. One conflict still sticks with James Brown of Antioch, Tenn. His dog Jordan, a German shepherd, helps with his travel around downtown Nashville, where he works and exercises at the YMCA on lunch breaks. A few days before the documentation law changed on July 1, Brown was turned away from a downtown Italian restaurant. He called the police, who eventually helped him get his meal — after a delay of about 30 minutes. "I don't get upset about it, but it's another nuisance I have to go through," said Brown, president of the Tennessee affiliate of the National Federation of the Blind. "The law's on your side, but that doesn't mean you'll be able to go inside and enjoy a nice meal. You might get that later on." Brown never has problems at the YMCA, where he's a regular. He checks in without hassle, and Jordan guides him through the locker room and then to the gym. For years, the wording of Tennessee law planted the idea that people with disabilities could be questioned by business owners, said Lafferty, the disability rights advocate. A Tennessee attorney general's opinion in 2001 added to that thinking by supporting the state law despite its difference from the federal disabilities act.  Understanding of the disabilities act has now evolved, Lafferty said. Last year's change, which firmly established in law that such questions were inappropriate, sailed through the legislature. The new law also gives business owners the ability to ask that service animals be removed when out of control. Lafferty says people have to change the way they think about service dogs. "Look at the dog like it's a wheelchair," Lafferty said. "Would you ask someone a bunch of questions about a wheelchair? No. You'd let them come into your business." Boehm, in his fifth semester at MTSU, doesn't often encounter problems when he travels with his service dog, Shep. Shep knows how to guide Boehm to door handles and elevators, and straight to his classroom desk. The other students have grown accustomed to Shep's quiet presence. The two of them also roam around Murfreesboro, often aided by taxis. Boehm shops for groceries and frequents a barbershop and restaurant. At the mall, Shep guides Boehm to the shops, where Boehm listens for the cash register area and asks employees for the name of the store. If it's one he wants, he asks for shopping assistance. If not, they move on. "I view it like we're explorers," Boehm said. "That way, it doesn't get frustrating or anything. We just travel a little bit different." Boehm uses all his senses when he travels — sometimes in ways hard to put into words. "You can hear a building," he said. "You'll hear an echo or feel the wind. Or the sun, sometimes, the way the sun's hitting me." Together, man and dog travel freely and mostly unassisted. But a bit of understanding from others, especially about the inherent challenges of traveling without sight, does help, Boehm said. At the Boulevard Bar and Grille, owner Jeff Nebel offers his elbow and guides Boehm to a spacious table where Shep can curl up, practically invisible, down below. When people do see Shep — a skinny German Shepherd — they tend to be friendly. Service dogs actually aren't supposed to be petted while they "work," but Boehm doesn't mind. He prefers the feeling of being welcomed to the sting of being questioned.

Myth: Only people who are blind or deaf use service animals.

Fact: People with many types of disabilities can use service animals.

Myth: Any animal can be a service animal.

Fact: In Tennessee and under federal law, only dogs are service animals. The federal law does treat people assisted by miniature horses similarly to those assisted by dogs.

Myth: Service dog users must show documentation to prove a disability to enter businesses.

Fact: It is illegal for business employees to ask service dog users for documentation since Tennessee law changed in 2013 to match federal law.

Myth: Housing providers follow the same service dog guidelines as other businesses.

Fact: The Fair Housing Act applies to the use of service animals by people with disabilities, and is actually broader than the American Disabilities Act and Tennessee law. The housing act allows people with disabilities to have untrained assistance animals in housing, and a variety of animals in addition to dogs and miniature horses.

^ On the one hand I agree that anyone who says they are disabled should get equal and fair access and then on the other I have seen first-hand people abuse the laws who aren't disabled. In my state if you are disabled you have a "handicapped" icon on your driver's license/non-driving id so you can easily show that you are disabled (even if it isn't physically noticeable.) I don't have an issue with that. I believe that people with service animals should have a similar icon/document (given out free) regardless of what state they live in and that once shown all businesses, people, etc have to accept it or else be found breaking the law and punished/fined accordingly. Even though it is the second decade of the 21st Century many Americans don't care to know what laws and responsibilities they have to follow  - whether for the disabled or not. Also many Americans still don't see or want to see the disabled even when they are right in front of them. I'm not saying that there aren't those who hold doors open for the disabled or things like that, but I have personally experienced more people run to the door ahead of a disabled person and slam it shut rather than hold it open. The disabled are here to stay and are no longer going to hide in their homes so everyone else needs to accept that, know the laws, follow the laws and be as helpful as they can when they see someone (anyone) needing some help. ^

http://www.usatoday.com/story/news/nation/2014/03/07/service-dogs-law/6163211/