Sunday, March 23, 2014

Entry Kiosk

From Orlando International Airport:
"Orlando International is the First to Launch Biometric Kiosks for Arriving Passengers from Visa Waiver Countries"

Orlando International Airport (MCO) is the first U.S. airport to welcome travelers from visa waiver countries with innovative biometric kiosks to expedite the arrival experience. These self-service kiosks are now operational and processing international passengers who have Electronic System for Travel Authorization (ESTA) approval prior to travel. The passenger-friendly kiosk enable travelers from arriving international flights to complete their Customs Declaration Form on touch-screens, have passports read and fingerprints and facial images captured. The innovative system adopts a “land, touch, go” concept that enhances the arrival experience.“This continues our Board and staff’s commitment to positioning Orlando International as a world-class airport in customer service,” says Frank Kruppenbacher, Chairman of the Greater Orlando Aviation Authority. “Reducing the times for arrival processing enhances the customer’s Orlando experience and makes Orlando an even more attractive global destination.” This has been a collaborative effort with Customs and Border Protection (CBP), SITA and Vision-Box,” says Phil Brown, Executive Director of the Greater Orlando Aviation Authority. “It introduces innovative technologies to meet a real world need.”
International traffic increased 4.9% for the rolling 12 months. Orlando has non-stop international service to 34 destinations

^ This is the first I have heard of this system being used in the US. The US used the same basic kiosk for foreigners to "check-out" when they left the country and that was a complete mess. I noticed first-hand foreigners who had no idea they had to use the system and employees not caring nor knowing how to use the kiosk themselves. The only "good" thing is that this kiosk is right when you enter the country and you know you have to go through immigration whereas the old kiosk was when you left the country (and as the US hasn't had an exit immigration like some countries you would have no idea you needed to use it.) ^

http://www.orlandoairports.net/press/2014/20140207.htm

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