From Yahoo/Business Insider:
“Southwest will charge for
bags for the first time, months after saying it wouldn't”
Southwest Airlines is set to
charge passengers to check bags for the first time. The new policy takes effect
from May 28 and is the latest fundraising move from the airline. As recently as
September, the airline said it wouldn't make customers pay for checked bags. Southwest
Airlines announced Tuesday that it would start charging passengers to check
bags for the first time. The offer of checking two bags for free has long been
a popular foundation for the airline. "Two bags fly free" is listed
as a registered trademark on Southwest's website. But from May 28, passengers
who aren't part of a loyalty program or traveling on its most expensive fare,
Business Select, will have to pay to check a bag. Frequent flyers with
"A-List Preferred" status will still get two bags, while A-List level
members and Southwest credit card holders will get one free checked bag. The
airline said the move was intended to "deepen and reward loyalty" for
its "most engaged customers." It added that it would also introduce a
basic economy fare, with additional options for assigned seating and extra
legroom. Charging for luggage is the latest move in the budget carrier's
shake-up of its business model — as it has faced pressure from the activist
investing firm Elliott Management. Just six months ago, the airline said it
wouldn't start charging for bags.
In July, Southwest ended its
long-standing open-seating model, which allowed passengers to choose their
seats upon boarding. It also announced plans to let customers pay for seats
with extra legroom. But "two bags fly free" appeared to be an
untouchable perk. In an earnings call the same month, CEO Bob Jordan told
analysts the airline wasn't planning "at this point" to start
charging for checked bags. "After fare and schedule, bags fly free is
cited as the No. 1 issue in terms of why customers choose Southwest," he
added. The airline also stood firm on the policy as it outlined a three-year
plan in September. It said research showed the policy set Southwest apart from
its competition, and removing it would reduce demand and "far outweigh any
revenue gains created by imposing and collecting bag fees." Like its
previous moves, introducing checked bag fees brings Southwest in line with its
competitors. According to the Bureau of Transportation Statistics, US airlines
made $5.5 billion from baggage fees in the first three quarters of 2024.
^ Now I don’t see any real reason
to fly Southwest. ^
https://finance.yahoo.com/news/southwest-charge-bags-first-time-111502476.html
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