Appointment Update

After waiting 5 business days to make an appointment with my PCP and having his office not even answer my calls and lying to the Patient Relations Woman I asked to help me yesterday I changed tactics today.

Instead of calling using my Home Phone I tried calling with my Cell Phone (using my House's WiFi since there is no Cell Phone Service in my town) and the Receptionist there immediately picked-up - instead of the call ringing a while and then going to voice mail.

I guess they had been screening their calls and making it a point not to answer mine, but they didn’t know my Cell Phone Number. I was given some lame excuse that they had just received a reply message back from my PCP that very day – convenient for them (I wonder if it would still have arrived had I continued to use my Home Phone that they were screening.)

I just want an appointment and so didn’t mention a thing – even leaving out my name until she was already ready to schedule my appointment with my PCP. The earliest I was able to get was July 25^th at 4:30 pm (there were earlier appointments with different Providers and I was given that option, but turned it down.)

After my appointment and having my files switched to a new PCP since my old one is retiring in September and I want to make sure this is done correctly in person I will then continue with my official complaint on the Staff for making me wait 5 business days and having to involve other Departments just to schedule an appointment.