CCI; Day 7

Finally!!!!! Consolidated Communications came and fixed both my Telephone and Internet. It only took them 7 days and they kept telling me I was a “priority.” The Customer Service representatives also told my family member (since I had no landline or cell phone access) that someone would come last Wednesday and that I should stay home (so I did and no one came), then someone would come on last Friday and that I should stay home (so I did and no one came), then someone would come on last Saturday and that I should stay home (so I did and no one came) and then that someone would come today and that I should stay home (I did even though we were getting a big snow storm and I didn’t think anyone would come, but they finally did come.) While I currently have Internet and Phone service I am wondering for how long since in the past year it has gone out 3 different times and each time it was out for days. We are still going to make official complaints about CCI and how it took them 7 days to fix the issue (leaving me stranded with no landline phone, no cell phone and limited Internet.)