Miller Auto Group

We wanted to buy a 2012 Jeep Wrangler Sahara Unlimited and after dealing with another Jeep dealership (that wanted us to do all the work for them) we decided to try Miller Auto Group in Lebanon. My mom and I drove the hour to their dealership and explained exactly what we wanted and that we were not going to budge on the color even if we had to get it elsewhere or order a 2013. The salesman seemed ok, but a little dumb (he kept making "jokes' about how bad he was at math and saying he was only the sales guy.) That should have made us leave right away, but it didn't. Instead, after 3 1/2 hours we left with a signed contract for the exact Jeep we wanted. I went home and called our credit union to get the loan sent. Miller called and said that the car had been "sold" and we went through a day and a half of back-and-forth where they found another Jeep at another dealership, etc. There was even a time when they told us they couldn't find one and we told them to cancel looking for us and that we would order a 2013 (from someplace else.) But in the end, the sales guy said he had found one in New Jersey and it was what we wanted. He even tried to make fun of New Yorkers - for some reason  - and both my mom and I told him we were New Yorkers and he had better choose his words carefully.  I then called the credit union and cancelled the loan. Then a few hours later Miller called and said they found one. We had them fax the new contract to us and my mom looked up the VIN online and saw that it didn't have a black top like we wanted. I called the sales guy right back and told him what we found and he said he "wouldn't do that to us" and that it was exactly what we wanted and would be ready to pick up on Friday afternoon. I called the credit union and told them the loan was back on and they said they would over-night the check so we would get it Friday. My mom called our insurance to put the new Jeep on our policy. We thought everything was all set.

Today at 2 pm I called the sales guy again because he had wanted me to check in and he said it would be all set for pick-up tomorrow (Friday) afternoon. I asked him again about the black top and he said it had one. At 3:45 pm I got a call from some guy I had never spoken to at Miller telling me that they had the car and that it didn't have a black top. We told him we didn't want the car and were cancelling everything with them because it wasn't what we wanted. The guy kept saying he didn't know anything about our case and that we wouldn't find the car we wanted. I let the guy have it and then hung up on him. I called the dealership back and asked for the general manager and when he came on I told him that nearly every person we had dealt with at Miller had lied to us (especially the sales guy) and that because of that they were going to loose a sale as we were going elsewhere to order our 2013 - exactly how we want it. He tried to ask me a question, but I told him he was just there to listen to my complaint about his crappy dealership and staff and hung up.

I would never use the Miller Auto Group ever again. It would be one thing for them to say there weren't any cars out there that we wanted and that we could order a 2013 from them (as we said we wouldn't mind doing.) Instead they kept "beating around the bush" and outright lying to us so I found another dealership and called them to see if we can come in and order a 2013 and he said we could. We may go there tomorrow.