Propane Saga Ends

The Regional Manager at Suburban Propane called at me today - Wednesday (March 8^th) about the delivery and communication issues.

He explained that no delivery was made on February 28^th because of the major snow storm we had (which I already knew and accepted as the reason.)

He then explained the reason no delivery was made yesterday (March 7^th) and said the Delivery Driver had run out of Propane and it was already after the Local Office was closed so I couldn’t get a delivery or a phone call. That was new for me to hear and I accepted reasons.

When I spoke with the National Office last night they told me that it said in their system that the Driver had said that no delivery could be made because the “path was obstructed” meaning the Town Road, my Driveway or both had: snow, ice, mud, downed trees, etc. and wasn’t open for vehicles.

When I heard that excuse last night I was mad because I was home all day and saw the Town come clear the large snowbanks from the Town Road – but didn’t need to plow. I also saw how clear my Driveway and Walkways were as I have kept them up myself.

The Regional Manager said that the Driver is only given a few codes to put into their system and “running out of Propane” isn’t one of them (which is odd for a Propane Company) so he put the path was obstructed. I accepted that excuse.

He did say there was no excuse as to why I didn’t get rescheduled for a delivery or get a call about the February 28^th missed delivery or why no one called me back when I spoke to the Woman about it on March 3^rd in the morning and she said she would call me back.

The Regional Manager said he would speak to the Local Office about that and made several notes on my account to call for missed deliveries – regardless of the reason and that if I had any more issues that I should contact my Local Office and speak to the Operations Manager.

He said the Local Office has me scheduled for a delivery today (March 8^th) so we will see if that happens.

Last night I personally sanded by the Propane Tank, the Generator, the Garage and our 2 Walkways and e-mailed out Plow Guy to come sand the whole Driveway this morning (when I thought the “path was obstructed.”) The Plow Guy just came (at 9;30 am) so there is no issue there.

Suburban Propane just came (at 2:40 pm on Wednesday March 8, 2023.) It only took me 10 days, 2 missed delivery dates, 5 phone calls (3 to the Local Office, 1 from the Regional Office and 1 to the National Office) to get it done.

I have been with Suburban Propane since 2011 and this is the first (and hopefully the last) issue I have ever had with them. We had AmeriGas from 2009-2011 and they were riddled with delivery and communication issues so we switched.