Wednesday, December 17, 2014

CLT Self

From the Charlotte Airport Website:
"Self-Service Kiosks Expedite Screening at CLT "

Charlotte Douglas is one of seven U.S. airports using Automated Passport Control (APC) kiosks to offer expedited screening of arriving international passengers.  CLT installed 24 APC BorderXpress kiosks, which were originally developed by the Vancouver Airport Authority, in Customs and Border Protection (CBP) with the goal of reducing lines and wait times of incoming passengers on international flights. Travelers do not pre-register to use the kiosks, which can cut border clearance wait times by as much as 50 percent. The kiosks can be translated into 13 languages and have been available for use by passengers since Wednesday, April 30. International travel at CLT has been on the rise throughout the decade. Last year, more than 2.8 million international passengers traveled through Charlotte.   Upon arrival passengers are directed to the kiosks, follow on-screen instructions to scan their passport, answer declaration questions and verify passenger information before receiving a confirmation receipt. With receipt in hand, passengers proceed to a CBP officer for final processing.
 
 
^ I recently used this self-kiosk when I arrived in Charlotte from Germany and it did not make things easier or faster. In fact it did the opposite. You don't have a choice when you land. If you were American you were told to use the kiosks. I went to it and it was just like using a self-checkout at a grocery store - confusing and doesn't work the first time. They didn't have anyone nearby to help if you had an issue. I had to scan my passport, then answer some Customs questions (which I had already down on the Customs form on the plane) and then had to bend down to take a picture that was then printed onto a receipt. I had to then show my receipt to a woman and then stand in the regular Immigration line to wait for the immigration official to go through everything all over again. As I already wrote I got a real prick. After that I had to go to the first Customs woman and then Secondary Screening because of what the prick Immigration guy wrote on the back of my receipt. So rather than making things easier and faster so I could catch my connecting flight it made things longer and more difficult. I do not understand why I have to go see the immigration official if I already used the self-kiosk. It is just as stupid as saying you have to take your shoes and belts off when you go through a full body scanner than can see through clothing. The TSA and US Immigration and Customs need to learn what faster and easier mean because as of now they are doing a very poor job. ^ 
 

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