Bulbs.com

A week or two ago we ordered some light bulbs from Bulbs.com. When we were ordering it we were given the option of USPS or FedEx. Since we have had problems with FedEx in the past (they once opened the door and walked right into our house without permission among other incidents) we chose USPS. Bulbs.com decided to ship our order by FedEx anyways. Of course that is when the problems started. Yesterday at 7:50 am FedEx called us and asked if our road was passable and we said it was. I even went into town, did some errands and saw a large propane truck on the road. At 5 pm FedEx called and said they couldn't make it to our house because of the road - which is just ridiculous. They then asked if we could drive somewhere and meet them (we said "no" since the whole purpose of ordering online and having it sent to your house is you don't have to go anywhere and pick it up. We called Bulbs.com and told them that FedEx wouldn't deliver to us and how we had checked we wanted USPS in the first place. Bulbs.com said they would complain to FedEx tomorrow (today) and if they don't deliver it then a new order would be shipped by USPS (which it should have been in the first place.) We just called Bulbs.com and learned that they were given a bunch of stupid excuses from FedEx and so they cancelled the order and are going to reship it today by USPS. So now, we have to wait until next week, drive to our mailbox and if the package is too big, drive to the Post Office in town (23 minutes each way) and pick it up ourselves. It would be one thing to have to do that before Bulbs.com and FedEx messed up our order, but now we have to wait longer, get it ourselves and be inconvenienced Has Bulbs.com shipped the order the way we asked for it to be sent we could have had the order without any hassles and now not only did we have to deal with Bulbs.com but also FedEx. Both of them are at fault and we should get something for their incompetence. There is no such thing as Customer Service anymore, but what companies need to realize is that without repeat customers their businesses won't make money. I do not plan on using Bulbs.com every again and as always will try hard to not use FedEx (sometimes we aren't given a choice.)