Rite Aid

When I moved here two years ago we started using the local Rite Aid (as it was the only pharmacy in town.) Throughout those two years my family and I have had to deal with stupid pharmacists and their assistants. They treated as badly, they forgot to fill prescriptions, they never called us when they were out of a medicine and had to order it - once we had to wait 6 days to get a medicine and each time I went to check on it I was given one reason after another as to why they didn't have it. Above all was the excuses and lies they would tell.

I complained numerous times both to the pharmacy people as well as to the store manager and the main Rite Aid people, but it did no good. It is clear that Rite Aid could care less about good Customer Service.

A few days ago I went in to pick-up some medicine that was supposed to be ready and no one there had a clue about it - even though I had a piece of paper from the store saying when it would be ready. Then the pharmacy people started argueing with me and justifying why they allowed the mistake to happen. One girl there even told me that if I didn't like their service I was free to go elsewhere. This was the last straw. Not only did it show how poor Rite Aid's computer system was in reminding when medicines needed to be refilled, but it showed the true character of the employees.

I left the store and went to Wal-Greens and had all our prescriptions transfered there. My family even sent an e-mail to Rite Aid telling them why they were loosing hundreds of dolllars a month from us. Now I have to drive 40 minutes to Wal-Greens, but if they are better than Rite Aid it will be worth the extra 20 minute trip. These companies deserve to loose money and their stupid, uncaring employees deserve to get pink-slips. A business is only as good as the Customer Service it provides.