Contacts Saga

My contacts saga continues. 

At the beginning of March I went to a new Eye Doctor (InFocus) and while the place was clean and the first guy I dealt with (who did some eye tests that didn’t include an eye puffer or dilation) was good the issues started when the Eye Doctor came in. I handed her my old prescription and she didn’t really seem interested in anything. They also didn’t have a good spot so I could take out my contacts and change to my glasses. The Eye Doctor wanted to have me try a bunch of different contact brands even though she said my eye prescription (for glasses and for contacts) hadn’t changed.  I told her that if my prescription hadn’t changed then I would prefer to continue to wear the same brands I had for years and she said that was fine. Before leaving I had her office order me a 1 year supply of contacts and was told it would take 2 weeks to be delivered to my house (which I also had to pay extra for.)

2 weeks later I had no word from InFocus about my order so I called them and left a message on their machine. The Office Manager called me back and said she couldn’t see where her office had even ordered the contacts. I told her that it was ordered when I was there in person, that I had received a receipt for the order and that the money had been taken out of my bank account. The Office Manager didn’t seem all that intelligent and so I told her to cancel my order (that was never even made) and refund the money to me. I also told her I wanted to speak to the owner of InFocus. 

The owner of InFocus (also an Eye Doctor) called me back and after I explained my situation to him he immediately made the excuse of blaming the lab for the delay. I told him that the lab can only fulfil an order that his office had first made and that according to his Office Manager his office had never made the order. I could see that the owner wasn’t going to be of any help and clearly was just as intelligent as his Office Manager. I told him that not only had his office not ordered the contacts and made me wait 2 weeks for nothing, but no one at his practice (the Office Manager or himself – the owner) even apologized or seemed to care. I told him it was my first and last time going to InFocus and that I would not recommend his practice or his doctors to anyone. 

After my refund from InFocus went through I called 1800-Contacts to order my contacts. I have used them before and didn’t have any issues before. The woman there first charged me for a 4 years supply of contacts instead of the 2 year supply I asked for (she couldn't do the Math that 1 box has 6 contacts in them and 6 contacts = 6 months so I needed 4 boxes for each eye to total a 2 year supply.) Then after I ordered them I got an e-mail saying the Eye Doctor had changed my one prescription and they were trying to deal with her to fix the order.

Since the contacts were supposed to have arrived this week I called 1800-Contacts today and cancelled my original pending order of a 2 year supply and instead ordered a 1 year supply (this new woman could do the Math) with the new prescription. There is a back-order of 3-5 business days for my order, but I was given free overnight shipping and they should be here around April 7th. 

I have worn contacts since I was 13 years old and have never had so much trouble from an Eye Doctor or a Contacts Supplier. 

Fingers crossed this time the order goes through and arrives on time.