Postal Responses

Yesterday (after I had resent the official complaint to the USPS via their website) I received an e-mail from the Consumer Affairs Representative of the Northern New England District. In it she personally

apologized to me for the poor customer service experience I received. She also said she was forwarding my letter to the Manager of Post Office Operations that manages my Post Office for further review.

Also, yesterday my dad went to mail a box at the same Post Office and the same employee was there at the counter. She apologized to my dad for how she behaved and told him to tell me she was sorry as well. This would sound like a good step, but she only did it after I sent the second complaint and not because she really felt sorry. I know this because the incident happened last Friday and last Monday my dad went back to mail more things and dealt with the same woman who didn't say a thing. She only mentioned it yesterday (Tuesday) since I resent the complaint Monday night. I guess it's good in a way because it means some higher up is taking this seriously and looking into the matter.

Today I received an e-mail from the Postmaster of my local branch (yes the one that I had the issue with in the first place and specifically wrote in my two complaints that I did not want to hear a response from as he was involved.) His e-mail just solidifies the incompetence and poor customer service I received from him last Friday. Not only does he not have a basic understanding of English Grammar (and he isn't an immigrant or foreigner) but his arrogance flows off the screen. Of course he blames everything on me (and tries to use "official" Postal regulations to state his case.) He can't even copy and paste correctly within his quotes.  He states that "The customer is required to have all their mailings ready for shipment when they arrive at the retail counter." If that is official Postal policy than when do they have all the forms behind the counter - where you have to ask for them? Also, as anyone who has ever gone to a Post Office knows there are ALWAYS people who go to the counter and aren't prepared. I understand making others wait isn't good, but when we waited for the counter to be cleared before we started (and even let someone go ahead of us) and only had 2 boxes left - out of 14 -  the Post Office can wait a minute more. If the Postmaster was so worried about making others wait he could have opened the second counter himself and actually worked rather than escalating an already tense situation. The Postmaster also wrote:  ”. I would ask that you conduct yourself accordingly when you conduct business with the US Postal Service we do value your business and look forward to providing you with the best possible service we can in the future." I don't know where they got this guy (he hasn't been at this Post Office for long as Postmaster or regular employee) but I wish they would send him back to where he came from.

I am now waiting to hear from the Manager of Post Operations in my service-area. Hopefully, he/she is more competent than the Postmaster and this gets resolved in a professional manner.