You would think that an international company that moves millions of items around the world would know how to deliver to places that get snow. Apparently my local UPS isn't. There are two recent examples. The first was when I bought an item and paid extra to have it "guaranteed delivery by January 28th by 8 pm." We had a big snow storm that Tuesday so I was willing to over-look it when it wasn't delivered that Wednesday as promised, but when it didn't come until February 2nd I wasn't as understanding. Apparently their trucks can't drive in snow - which is just plain stupid since I live in a region where there's snow from October until May. I wasn't able to get the shipping cost back because snow is an "Act of God." They didn't reply to my question about why it took so long after the snow stopped.
Today, UPS called and said they couldn't make it to my house and so left my package at my mailbox (which is a mile down my mountain in a cluster of 10 mailboxes.) If I can make it up and down my road then why can't they? FedEx doesn't seem to have an issue when they have to deliver to my house and so I don't understand why UPS does. You would think they could get their act together so they could deliver the items when there's snow on the ground, but it's not during a snow storm. In these two cases UPS gets a big, fat "F."
Today, UPS called and said they couldn't make it to my house and so left my package at my mailbox (which is a mile down my mountain in a cluster of 10 mailboxes.) If I can make it up and down my road then why can't they? FedEx doesn't seem to have an issue when they have to deliver to my house and so I don't understand why UPS does. You would think they could get their act together so they could deliver the items when there's snow on the ground, but it's not during a snow storm. In these two cases UPS gets a big, fat "F."
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