New American Way

I just don't understand why a business can't be professional and true to their word. We used a dog trainer whose website stated she would get back to us in "24 hours." She came once a month ago and we tried her techniques and wanted her to come again. I e-mailed her twice and then a week later called and left a message. I got no response. It wasn't until I went to the kennel that recommended her to us and told the woman there what was happening that the trainer decided to grace us with an answer - and then she blamed me for using the wrong phone number. I sent her a "nice" e-mail telling her that I had e-mailed her twice before calling and so her blaming me for the wrong number was baseless. She was just unreliable and unprofessional and we would be going elsewhere - I also said I would recommend to the kennel that they stop recommending the trainer to anyone. It seems that people and businesses follow this practice. I heard nothing from an electrician about our generator until I filed a complaint with the BBB. It seems people/businesses could stop crying about a lack of business if they actually tried to do their job and get money, but most just want to do nothing, complain about it, yet still get paid. That's the new American way of doing business.