Parkhurst

I dropped my lawn mower to be repaired on August 19, 2012 at Parkhurst and was told by the young woman that the repairman was at lunch, but she took my key, manual and mower. I called about the status on August 24, 2012 to be told by an older woman that the guy was off but she would call him about the mower and call me back. I didn't get a call. Then today (August 27, 2012) I called to try and find out the status again and an older woman (Fran) was pretty rude on the phone. She said it hadn't been worked on and the guy was on vacation. I told her it had been over a week and I should have been told that when I dropped the mower off. She didn't care and mentioned something about "spaghetti" when I asked her when the repairman would be there. I have no idea what she meant. And so I told her I was going to come and get the mower as she didn't care about keeping customers informed. She said "Good. Do that." I went to their store and asked for my mower, the key and the manual. Fran was very belligerent from the beginning (as was another employee) and made very rude comments while waiting for others to find the items. She went off when she asked me who was looking for the mower and I told her "a gentleman employee." She didn't know what a gentleman was and I told her "it is a guy." Eventually everything was found (after many rude comments from Fran) and she asked if I needed help getting the mower in my car. As I just wanted to get away from the store and this unintelligent woman I told her "No" and then she started reaching to push the mower. I told her I had it and reached down for the bag of parts. (I don't know why the blade was off as she had told me that no work had been done as the guy was on vacation, but it was in a bag.) She then started following my mother and myself out of the store saying rude things - which I said right back to her. It is clear that neither Fran nor anyone I dealt with at Parkhurst has a clue about good customer service. Fran lied to both my mother's and my face (that no work was done and that the repairman was on "vacation.") I am all for buying locally, but not when you have to deal with belligerent people like Fran who lie and treat you badly on the phone and in person