Tuesday, September 27, 2011

Good-Bye Self-Checkouts

From Yahoo Finance:
"Supermarkets start bagging self-serve checkouts"

When Keith Wearne goes grocery shopping, checking out with a cashier is worth the few extra moments, rather than risking that a self-serve machine might go awry and delay him even more. Most shoppers side with Wearne, studies show. And with that in mind, some grocery store chains nationwide are bagging the do-it-yourself option, once considered the wave of the future, in the name of customer service. Big Y Foods, which has 61 locations in Connecticut and Massachusetts, recently became one of the latest to announce it was phasing out the self-serve lanes. Some other regional chains and major players, including some Albertsons locations, have also reduced their unstaffed lanes and added more clerks to traditional lanes. Market studies cited by the Arlington, Va.-based Food Marketing Institute found only 16 percent of supermarket transactions in 2010 were done at self-checkout lanes in stores that provided the option. That's down from a high of 22 percent three years ago. Overall, people reported being much more satisfied with their supermarket experience when they used traditional cashier-staffed lanes.

^ I have never liked self-checkouts and have always had an issue when using them. I hope that this trend (getting rid of them) continues and expands to other businesses. ^

http://finance.yahoo.com/news/Supermarkets-start-bagging-apf-1866082873.html?x=0

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